Privacy Policy
At Halcyon House, we are committed to protecting your privacy and handling your personal information with care, transparency and respect.
This Privacy Policy outlines how we collect, use, disclose and protect your information when you visit our website, make a reservation, subscribe to our communications or engage with our services.
By using our website, you acknowledge and accept the practices outlined in this Privacy Policy.
Information We Collect
We may collect personal information including:
- Name and contact details
- Reservation and booking information
- Payment details
- Email subscription preferences
- Information submitted through enquiry forms
- Website usage data, cookies and analytics information
We only collect information that is reasonably necessary to provide our services, improve your experience and communicate with you effectively.
How We Use Your Information
Your information may be used to:
- Process reservations and payments
- Respond to enquiries and guest requests
- Send booking confirmations and service communications
- Provide marketing communications and special offers
- Improve our website, services and guest experience
- Meet legal and regulatory obligations
You may opt out of marketing communications at any time using the unsubscribe link provided in our emails.
Cookies & Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and better understand how visitors interact with our website.
These tools may collect information such as browser type, device information, pages visited and time spent on site. This data helps us improve website performance, functionality and marketing effectiveness.
You may choose to disable cookies through your browser settings, however some parts of the website may not function correctly.
Disclosure of Information
We may share your information with trusted third-party providers who assist us in operating our business, including:
- Booking and reservation systems
- Payment processors
- Email marketing platforms
- Website and analytics providers
- Professional advisers and service providers
We do not sell or publicly disclose your personal information.
We may also disclose information where required by law or where necessary to protect our legal rights.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While we strive to use commercially acceptable means to protect your information, no method of electronic storage or transmission is completely secure.
Third-Party Links
Our website may contain links to external websites not operated by Halcyon House. We are not responsible for the privacy practices or content of those third-party sites.
Access & Updates
You may request access to the personal information we hold about you or request corrections where necessary.
To make a privacy-related enquiry, please contact us directly.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:
Halcyon House
Cabarita Beach, NSW
halcyonhouse.com.au
Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations.
This policy is effective as of May 2026